APA:Govind Nath Srivastava. (Volume-24, Issue-1 -(Year-2021)). Measuring the effectiveness of first service encounter in public transportation : An Empirical investigation. Retrieved from https://ideas.repec.org/a/ids/ijbire/v24y2021i1p100-123.html
Chicago:Govind Nath Srivastava. "Measuring the effectiveness of first service encounter in public transportation : An Empirical investigation" Example, Volume-24-issue-1-Year-2021-1751-0260 . https://ideas.repec.org/a/ids/ijbire/v24y2021i1p100-123.html.
